Healthcare Perf & Process Improvement
Students gain an understanding of the health care industry's organizational performance measures and assessments related to the improvement of healthcare service quality. Topics explored include traditional quality, structure and process assessments including risk management, credentialing and the role of oversight agencies; outcomes-based process improvement methods focusing on rapid-cycle tools, such as PDSA, and using small tests of change. Students apply measures and assessments directly to the complex issues and concerns of health care administration.
||05/11/15 - 06/26/15
||03/16/15 - 05/01/15